Refund Policy

About Returns

Important: Returns are not free. Return shipping costs are the customer's responsibility.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you received, you may return it within 30 days of receipt.

However, for the return to be accepted, the following conditions must be met:

• The product must include all original parts and accessories, and be properly packaged.

• The product must show careful handling, with no damage caused by improper use.

• For hygiene-sensitive products, items must be thoroughly cleaned before starting the return process.

• Defective items upon arrival must be verified.

We reserve the right to charge return fees to the customer.

Returns are processed within 7 business days. If all conditions are met, they will be officially approved within this timeframe.

Note: We reserve the right to reject returns of used or damaged items that are not due to an error on our part.

How to process a return

If your order meets the conditions above, follow these steps to initiate your return:

Send an email to: info@lilyandchloe.com

Include the following information:

• Order number

• Reason for return

• Photo of the product (in case of damage)

• Full name

• Address

We will then provide you with the return address. Do not ship the package back to the sender's address. You must contact us first to receive the correct return address.

Return shipping costs are at your expense. All returns must be shipped to our central warehouse in Asia at the customer's expense.