Shipping Information

We will prepare your order for shipment within 1 to 3 business days after your order has been confirmed. Orders placed during the week are normally processed within 1 business day, but orders placed on Friday evening or during the weekend may take a little longer.

Once shipped, your order will be delivered within an estimated 8 to 12 business days.

We strive to provide you with a smooth ordering and shipping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team info@lilyandchloe.com.

Restocking Policy

If your order is returned for any of the following reasons:

● Incorrect or incomplete shipping address provided at checkout.

● Delivery refused or declined by the recipient.

● Failure to respond to the courier's delivery attempts when a re-delivery option is offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.

Note: In some cases, carriers may offer a return or re-delivery option. If re-shipment is refused or is not arranged within the timeframe specified by the carrier, the restocking fee will apply.

To avoid this, we strongly recommend that you carefully check your shipping details when placing your order and respond promptly to any delivery-related issues.